How to Unlock a Frozen Taobao Account: Almost Every Method That Works in 2025

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For those engaged in cross-border eCommerce, particularly sourcing from China, Taobao remains a key platform. However, accessing Taobao from overseas IP addresses often raises traffic security concerns, which can result in account freezing.

A frozen account can severely disrupt order processing and cause considerable operational delays. In this article, we will explain the common reasons behind account restrictions on Taobao and outline best practices for secure account creation.

🔒 Summary: How to Prevent Your Taobao Account from Being Frozen

Taobao is known to temporarily suspend accounts when login attempts are made from international IPs. To minimize this risk, we recommend strengthening account security through the following methods:

Register using LTE/5G instead of Wi-Fi (disable your router during sign-up)
Update your nickname, password, and profile picture after account creation
Use QR code login when signing in via PC

In the next section, we will guide you step-by-step through the Taobao account registration process.

Creating a Taobao account can be a straightforward process, but taking extra care during registration is essential — especially when accessing from outside China. Below is a step-by-step guide based on the latest interface, updated in February 2025.

Step 1: Install the Taobao App

Search for "Taobao (淘宝)" on the Google Play Store or Apple App Store and install the official app.

⚠️ Important: Before opening the app for the first time, turn off Wi-Fi and switch to LTE/5G mobile data. This step is crucial to avoid triggering Taobao's foreign IP detection system, which could lead to account restrictions.

Step 2: Begin Registration

Once the app is launched for the first time, you will be automatically directed to the registration screen.

Tap the red "Sign Up (注册)" button.

Set your country code(in this case, South Korea +82), Enter your mobile number without the leading zero. And check the agreement box to accept the terms and conditions. then proceed with the SMS verification to complete your registration.

Step 3: Strengthen Your Account Security (Highly Recommended)

Registration alone is not enough. You must complete a few additional steps to prevent your account from being frozen.

Tap the Settings icon at the top right of the main screen.

Navigate to Account & Security (账户与安全).

Select Set Login Password (设置登录密码).

Complete SMS verification again. Enter and confirm a secure password to finalize the setup.

✅ Change Your Nickname

In the Account & Security menu, tap your temporary nickname.

Tap the "Edit Nickname" button at the bottom.

Enter a new nickname (5 to 25 characters) and save the changes.

✅ Update Your Profile Photo

Tap your profile picture at the top left corner of the main screen.

On the profile page, tap the profile image again.

Choose an image from your gallery or take a new photo to upload.

By following these steps, you significantly reduce the risk of your Taobao account being frozen due to foreign access or incomplete setup.

Many sellers prefer processing orders on a PC for convenience. However, to prevent your Taobao account from being frozen, we strongly recommend using QR code login instead of entering your ID and password.

Go to the Taobao homepage on your PC and click the Login button.

On the left side of the screen, a QR code will be displayed.

Open the Taobao app on your mobile device, tap the small scan icon located at the top of the home screen.

Select the QR code scanner at the bottom right and scan the code on your PC screen. Then login will be completed automatically.

✅ Using this method reduces the risk of IP-related account restrictions and strengthens your overall account security.

Final Thoughts

We've now reviewed the full process for safely registering and securing your Taobao account.
While these steps may seem somewhat tedious, they are essential for protecting your valuable business account from unexpected suspensions.

Refundy is here to support your stable and successful dropshipping operations. 😊

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